What is Flow?
Flow is Timer's powerful automation engine that lets you create workflows triggered by events or schedules. Think of it as your personal assistant that works 24/7, handling repetitive tasks so you can focus on what matters.
Pro Tip
Start with our pre-built templates to see how flows work, then customize or create your own.
Core Concepts
Triggers
Every flow starts with a trigger - the event that kicks off your automation. Triggers can be:
- Event-based: When a booking is created, a lead is added, or a signature is completed
- Scheduled: Run daily at 9 AM, every Monday, or on specific dates
- Hybrid: Combine events with time conditions
Actions
Actions are what your flow does when triggered. Available actions include:
Send Email
Send personalized emails to guests, leads, or yourself
Create Task
Automatically create follow-up tasks
Send Notification
Get notified in-app when events occur
Webhook
Connect to any external service via HTTP
Conditions & Filters
Add intelligence to your flows with conditions. For example:
- Only send a follow-up email if the meeting lasted more than 30 minutes
- Only notify sales if the lead score is above 80
- Only run on weekdays between 9 AM and 5 PM
Creating Your First Flow
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1
Go to Flow
Navigate to the Flow section from the navigation menu on the left.
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2
Create New Flow
Click the "+ New Flow" button. You can start from scratch or use a template.
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3
Choose a Trigger
Select what event should start your flow. For example, "When a booking is created".
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4
Add Actions
Drag actions from the sidebar or click "+ Add Step" to build your workflow.
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5
Test & Activate
Use the "Test" button to simulate your flow, then activate it when ready.
Flow Templates
Get started quickly with our pre-built templates:
Welcome Email
Send a thank you email after each booking
Meeting Reminder
Remind guests 24 hours before their meeting
Lead Scoring
Notify sales when high-value leads are added
Best Practices
Start simple: Begin with basic flows and add complexity as you learn.
Test thoroughly: Always test your flows before activating them.
Use descriptive names: Name your flows clearly so you remember what they do.
Monitor executions: Check the History tab to see if flows are running as expected.
Frequently Asked Questions
How many flows can I create?
The number of flows depends on your subscription plan. Free accounts get 3 active flows, while premium plans offer unlimited flows.
Can I pause a flow without deleting it?
Yes! Simply toggle the flow off from the Flow dashboard. Your configuration is preserved and you can reactivate anytime.
What happens if an action fails?
Timer automatically retries failed actions up to 3 times. You'll be notified if a flow repeatedly fails, and you can check the execution history for details.
Can I use variables in my emails?
Absolutely! Use dynamic variables like {{guest.name}}, {{booking.date}}, and {{meeting.title}} to personalize your messages.